Recognitions
A happy, passionate, driven, open-minded, creative, can-do, let-me-try-it-first type of person. I have a strong sense of dedication and commitment towards work, with 6 years of progressive BPO working experience in Customer service, Training and Quality (Adult Learning) and Team management.
Overall Secretary General and Event Ass. Coordinator | Media and Tech Team Leader | Youth Leader/Pastor
Breath of Life Christian Ministries, Inc
2013 - present
As the Church secretary, mediatech and Youth Pastor, my main tasks involves the following:
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Making sure that all church record and files are intact and up to date. Records can be but not limited to church members personal and giving records, certificates are created and prepared whenever their are occasions like weddings, baptisms, etc.
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I help organise and coordinate church events and functions making sure that all participants and everyone involved are aware and will attend.
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My mediatech team is responsible for all music materials, visuals and presentations. We maintain our website contents and media platforms. We are also the team responsible in making sure that all church equiptments are accounted for and functional and all non working equiptments are tracked, reported and replaced.
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Being the youth pastor/leader, this gives me the opportunity to speak and represent Jesus Christ in front of the congregation about God, His love, holiness and goodness. I take it also as a previledge to sometimes serve as an assistant to our Church Senior Pastor.
Senior Trainer (Collections, Customer Service, Technical Support)
Transcom Asia Worldwide Phi
2013 - 2015
● Provides and facilitates training to all types of learners
● Evaluates learning and mastery of content, skills and procedures;
● Building training materials and facilitation
● Provides feedback and guidance to learners;
● Enforces company rules and policies during training hours.
● Attends QA calibration;
● Supports all areas of account operations in order to provide knowledgeable, competent and motivated staff;
● Interacts with clients when necessary for training purposes, especially regarding curriculum and training modifications, etc.
● Supervising and developing Junior Trainers.
Junior Trainer (Collections and 4th Placement Debt Collections)
Transcom Asia Worldwide Phi
2011 - 2012
● Provides and facilitates training to all types of learners
● Evaluates learning and mastery of content, skills and procedures;
● Provides feedback and guidance to learners;
● Enforces company rules and policies during training hours.
● Attends QA calibration;
● Supports all areas of account operations in order to provide knowledgeable, competent and motivated staff;
Credit and Collections Specialist
Transcom Asia Worldwide Phi
2010 - 2011
● Handling Inbound and Outbound Calls
● Accounts in collections max of 90 days
● Accepts and process payment only with the card holders
● Ensure the quality of the call while collecting
● Ensure proper disposition of calls
Technical Support Representative
Etelecare Global Solutions (now Convergys)
2007 - 2009
Receiving calls from customers who wanted technical software assistance for their accounts wether they are using a Windows or Macintosh computer.
| Best Trainer: Awarded and nominated multiple times.
Skills
|Proficient in the usage of microsoft office applications.
|Adult Learning and Coaching
|40-45 WPM
|Computer Literate
|Fluent in English
Bachelor of Science in Computer Engineering
University of Rizal
SY: 2007
CORPORATE RESUME
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